Frequently Asked Questions

We use a multi-point authentication process combining expert human inspection with AI technology. Our specialists examine stitching density, red sole curvature, logo typography, and material quality. Every pair includes a Lifetime Authenticity Guarantee certificate. Learn more about our authentication process.

Key authentication points include: sole stamp clarity and alignment, red lacquer finish (glossy, not matte), symmetrical heel tip placement, stitching quality, and overall silhouette proportions. Counterfeits often fail on finishing details. The safest approach is buying from an authenticated specialist like Avantelle.

We grade inventory strictly: Excellent Condition means minimal wear (usually just to soles). Very Good may show light creasing. We photograph every imperfection so there are no surprises. Each listing includes detailed condition notes and multiple high-resolution images.

Many items include original packaging — check specific product descriptions for details. If the original box is missing, we provide our own luxury Avantelle magnetic box and dust bags to protect your investment.

No — Christian Louboutin shoes typically run small and narrow. Most styles run half to a full size smaller than standard sizing. Pointed-toe styles like the So Kate and Pigalle run especially small. We recommend sizing up by 0.5 to 1 full size. Use our detailed size guide.

For most styles, buy half to one full size larger than your normal shoe size. If you're between sizes, always size up. Measure your foot in centimetres and use our conversion chart: 23cm = EU 36, 24cm = EU 37, 25cm = EU 38, 26cm = EU 39. View the full size chart.

The So Kate has a longer, sharper toe box and steeper 120mm pitch — often requiring you to size up a full size. The Pigalle Follies has a slightly wider toe box and is available in lower heel heights (85mm, 100mm), making it more forgiving. We provide specific fit notes on every product page.

Comfort varies by style. Higher heels (100mm+) like the So Kate are designed for style, not all-day wear — plan for 2-3 hours maximum. Lower styles (85mm and below) and boots are more comfortable for extended wear. Pre-owned pairs often feel better as they've been broken in slightly. Browse our heels by heel height.

Avantelle is the UK's specialist for authenticated pre-owned Christian Louboutin. Every pair is verified by certified experts, includes a Certificate of Authenticity, and ships free within the UK over £200. Unlike international resellers, there are no customs fees or import delays. Shop our collection.

Pre-owned typically saves 40-70% compared to retail depending on condition, style, and rarity. Excellent condition pairs (worn once or twice) often save 40-50%. Well-worn pairs in good condition can save 60-70%. Limited editions may hold value better. Browse current prices.

Yes — pre-owned offers exceptional value. Many pairs are "one event" shoes worn briefly for a wedding or gala. You get the same quality, often pre-broken-in for comfort, at significantly lower prices. The key is buying from a trusted reseller like Avantelle that authenticates every pair and offers returns.

Christian Louboutin offers heel heights from flats to 150mm. Common heights include: 55mm (kitten heel), 85mm (comfortable everyday), 100mm (classic), 120mm (So Kate, dramatic), and 150mm (platform styles). We list exact heel height on every product page.

Red lacquer naturally wears with use. To preserve colour, we recommend applying a protective rubber sole (Vibram) after a few wears. This doesn't devalue the shoe — it protects your investment. We can recommend UK cobblers who specialize in Louboutin sole protection.

For patent leather: wipe with a damp cloth, dry immediately, and apply patent leather conditioner. For suede: use a suede brush and eraser for marks. For kid leather: use a gentle leather cleaner. Never submerge in water. Store in dust bags away from direct sunlight.

While we don't perform repairs in-house, we can recommend authorized cobblers across the UK who specialize in luxury footwear and red sole restoration. Contact our team for recommendations in your area.

We offer a 14-day return policy for items returned in the same condition. Returns within the UK are free. We attach a security tag to every pair — if removed, returns cannot be accepted. This protects both you and future buyers. Read full return policy.

Orders placed before 2 PM GMT are dispatched same day via Royal Mail Special Delivery (Next Day). All shipments are fully insured and require signature upon delivery. Free shipping on orders over £200.

Yes, we ship worldwide via DHL Express. Delivery typically takes 2-5 business days depending on location. Import duties may apply for customers outside the UK — these are the buyer's responsibility.